Located in Kigali, Kigali Serena Hotel is a luxury hotel in Rwanda connected to a shopping center. Kigali Genocide Memorial Centre and Ivuka Arts Kigali are cultural highlights, and some of the area’s landmarks include Ntarama Church and Presidential Palace Museum.
Consider a stay at Kigali Serena Hotel booked for you by Vibrant Holiday Safaris and take advantage of free continental breakfast, a poolside bar, and a terrace. For some rest and relaxation, visit the sauna or steam room, and indulge in aromatherapy, a massage, or a body scrub. Be sure to enjoy a meal at The Milima Restaurant, the onsite restaurant. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- 24-hour roundtrip airport shuttle on request for a surcharge
- Limo/town car service
- Free self parking on site
- Wheelchair-accessible parking available
Food and drink
- Free continental breakfast available daily
- A bar/lounge
- A coffee shop/cafe
- A poolside bar
- A restaurant
- Snack bar/deli
Restaurants on site
- The Milima Restaurant
- The Sokoni Restaurant
Things to do
- Children’s pool
- Gym
- Outdoor pool
- Sauna
- Steam room
Family friendly
- Babysitting (surcharge)
- Children’s pool
- Laundry facilities
- Outdoor pool
- Snack bar/deli
- Soundproofed rooms
Conveniences
- 24-hour front desk
- Free newspapers in lobby
- Gift shop/newsstand
- Hair salon
- Laundry facilities
- Luggage storage
- Safe at front desk
Guest services
- Concierge services
- Daily housekeeping
- Dry cleaning/laundry service
- Multilingual staff
- Tour and ticket assistance
- Wedding services
Business services
- 24-hour business center
- Meeting rooms
Outdoors
- Garden
- Terrace
Spa
- 2 treatment rooms
- Aromatherapy
- Body scrubs
- Body wraps
- Couples treatment rooms
- Deep-tissue massages
- Facials
- Hot stone massages
- Manicures/pedicures
- Reflexology
- Swedish massages
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Bathroom emergency pull cord
- Elevator
- Grab bar near toilet
- In-room accessibility
- Low-height counter and sink
- Raised toilet seat
- Visual alarms in hallways
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible parking
- Wheelchair-accessible public washroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchairs on site
More
- Banquet hall
- Smoke-free property
Room amenities
Bedroom
- Bedsheets provided
- Blackout drapes
Bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Private bathroom
- Shower/bathtub combination
- Slippers
- Towels
Entertainment
- 42-inch TV with satellite channels
Food and drink
- 24-hour room service
- Minibar
More
- Air conditioning
- Connecting rooms available
- Desk
- Electrical adapters
- Iron/ironing board
- Phone
- Safe
- Soundproofed rooms
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC – Global) and Intertek Cristal (3rd party expert – Global)
Social distancing
Contactless check-in
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Policies
Check-in
Check-in from 2:00 PM – midnight
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for RWF 150.0 per night
Cribs (infant beds) are available for RWF 40.0 per day
Book for a stay in the best accommodation in Rwanda with Vibrant Holiday Safaris and enjoy perfect offers.