Privacy Policy

Depending on the circumstances, while providing a service to you, Vibrant Holiday Safaris may collect
and hold personal information such as:

• your name, date of birth, gender, postal address, telephone number, email address, passport
  details, medical information, and travel insurance details (where applicable);
•  details of the products and services you have purchased from us or which you have enquired
  about, together with any additional information necessary to deliver those products and
  services and to respond to your enquiries; and
•  any additional information relating to you that you or a third party has provided to us directly or
  indirectly through our travellers’ or agents’ phone enquiry lines, websites, online presence,
  customer surveys or to our in-store or other representatives.
  Information that we collect (such as about your health or religion) may be considered “sensitive
  information” under the Privacy Act. We collect it to provide you with our services, cater to your needs
  or act in your interest, and we are only prepared to accept sensitive information on the condition that
  we have your consent.

If you visit our website, we may also collect information that is not personal information to improve the
experience for our customers. This information may include the pages you visit, your IP address,
browser type and language, and the date and time of your visit. We cannot identify you individually
from this information. Some of this information is collected using cookies.

When you are traveling with us, we may take videos and images of you that may be used in brochures,
in our advertising, or on our website. All participants of Vibrant Holiday Safaris trips authorize us to use
his/her image (such as a photograph, videotape, film, pictorial representation, or recorded voice). If you
do not wish for this to happen, please notify us in writing using the contact details below.

You may volunteer this information when you request information from us, contact us (and vice versa),
make a booking, register interest for and/or enter a competition, subscribe to one of our newsletters,
use our website(s), link to or from our website(s), connect with us via social media, by speaking to a
consultant in-store or any other engagement we or our business partners have with you.

We may also receive the information from a third party, for example:

• from people making travel bookings on your behalf.
•  from market research and data companies contracted by us to obtain information so that we
  may improve and market our products and services.
• from other companies within the Vibrant Holiday Safaris and our related entities.
•  from partners performing services on our behalf; and
• your insurer, their agents or medical staff may disclose relevant information and sensitive
  personal information with us in circumstances where we/they need to act on your behalf or in
  the interest of passengers or in an emergency.
  We will update your information whenever we can to keep it current, accurate and complete.

You represent and warrant to us that you have obtained all required consents and are fully authorized
to disclose all personal information you provide to us including without limitation personal information
of your friends and family members provided in connection with making travel bookings.

We collect personal information about you so that we can perform our business activities and functions
and provide the best possible quality of customer service.

We may collect, hold, use, and disclose your information for the following purposes:

• administering services, we are providing to you such as arranging your tour booking.
•  some countries will only permit travel if you provide your advance passenger data. These
  requirements may differ depending on your destination and you are advised to check. Even if
  not mandatory, we may exercise our discretion to assist where appropriate.
•  manage our relationship with you, including updates about your tour booking and handling
  complaints.
•  to contact you in the event of an emergency
•  combining information collected from you at different times for the purpose of research and
  analysis to provide a better customer experience, including customizing online content for you
•  to identify and tell you about services we think you may be interested in, including sending
  email newsletters or sending printed materials to your postal address.
•  providing relevant information, which may include sensitive personal information, to insurers,
  their agents, and medical staff in circumstances where we/they need to act on your behalf or in
  the interest of passengers or in an emergency.
•  to make improvements to our site(s) and make it easier to find the information you are looking
  for.
•  for identification of fraud or error or for regulatory reporting and compliance
  When you provide your email address to Vibrant Holiday Safaris to make an online booking, your
  contact details may be retained even if the transaction is not completed. These details are captured
  using a secure service. This is so we can assist you in the future with online bookings, and as a result of
  this, you may receive a follow-up inquiry email. This email will contain information on what action, if
  any, you can choose that will direct us to cease any further contact with you or destroy the personal
  information we have collected about you.

We are only permitted to store your personal information for as long as necessary having regard to the
purposes for which it was collected or a related or ancillary purpose. We may therefore delete your
personal information after a reasonable period of time and, if you have not used our services for some
time, you may have to re-enter or re-supply your personal information to us.

We will not disclose your personal information otherwise than as described in this Privacy Policy without
your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to
life, health, or safety or for a certain action to be undertaken by an enforcement body (e.g. prevention,
detection, investigation, prosecution or punishment of criminal offenses), disclosure is authorized or
required by law or disclosure is otherwise permitted by applicable privacy laws.

• We may disclose your personal information as follows:
  We may share your personal information inside the Vibrant Holiday Safaris and with our related
  entities for the purposes of providing products or services to you, research, and marketing
  purposes. Any marketing purposes will be conducted in accordance with our ‘Marketing and
  Privacy’ statement below.
•  We may disclose your personal information to our employees, contractors or third-party service
  providers located in Uganda or overseas for the purposes of the operation of our website or our
  business, fulfilling requests by you, managing your bookings, responding to your inquiries, and
  to otherwise provide products and services to you, including, without limitation, to airlines, tour
  companies, travel agencies, web hosting providers, IT systems administrators, mailing houses,
  couriers, payment processors, data entry service providers, electronic network administrators,
  debt collectors, and professional advisors such as accountants, solicitors, business advisors, and
  consultants.
•  We may disclose your personal information to external parties for research purposes and to
  identify other services you may be interested in, in accordance with our ‘Marketing and Privacy’
  statement below.
• We may share aggregated non-personal information with third parties, such as our travel
  industry partners to analyze trends and further improve our service to you.
•  We may share information with third parties in limited circumstances without your consent
  where we reasonably believe the disclosure is necessary to lessen or prevent a threat to life,
  health, or safety, or for a certain action to be undertaken by an enforcement body (e.g.
  prevention, detection, investigation, prosecution or punishment of criminal offenses), where
  disclosure is authorized or required by law or disclosure is otherwise permitted by applicable
  privacy laws.
•  For you to travel abroad, we may disclose your personal information where disclosure is
  required by government authorities at the point(s) of departure and/or destination to process
  your information for immigration, border control, security, and anti-terrorism purposes.
•  Where you provide us personal information for the purposes of booking travel related services
  on your behalf or on behalf of another person, we must provide such personal information to
  the travel providers you have selected for the purposes of completing the booking. We have no
  control over how travel providers use, disclose or store personal information. Please ensure you
  agree with the privacy practices of the travel providers you select prior to providing us your
  personal information for the purposes of booking travel related services with such travel
  providers. You acknowledge and agree that we provide your personal information to such travel
  providers solely as your agent and not as the principal holder and we will not be required to
  ensure their compliance with applicable privacy laws, this privacy policy or otherwise be liable
  or accountable for your personal information including without limitation their use and
  disclosure of your personal information.

When you provide, or otherwise allow us to collect your personal information, you consent to your
personal information being disclosed to relevant related entities across borders and third-party
recipients, as set out below.

In providing our services to you, it may be necessary for us to disclose personal information to relevant
entities. For instance, we may need to disclose personal information to our related entities in order to
respond to your inquiry. We may also need to disclose personal information to recipients other than our
related overseas purpose of arranging your booking with them.

Where we disclose your information to our related entities, we require that appropriate confidentiality
and security measures are in place and that your information will be handled in accordance with the
relevant regional Privacy Policy found at www.vibrantholidaysafaris.com.

Where we disclose your personal information to a third-party recipient, your personal information will
generally be received in the country in which the recipient will provide the services to you or in which
their business is based. Unless otherwise contemplated herein or otherwise permitted or required by
applicable law, we will only disclose your personal information to these recipients in connection with
the facilitation of your travel booking and/or to enable the performance of administrative and technical
services by them on our behalf.

By using our products and services, you agree that we will not be required to ensure that third-party
recipients comply with Ugandan privacy laws or otherwise be liable or accountable for how the recipient
handles your personal information.

We deal with many different service providers all over Africa, so it is not possible for us to set out in this
Policy all of the different countries to which we may send your personal information. However, if you
have any specific questions about where or to whom your personal information will be sent, please
contact us in writing using the contact details below.

Companies to whom personal information is disclosed which are registered in the United States may be
required to provide information under the USA PATRIOT Act H.R. 3162.

The Vibrant Holiday Safaris has implemented various physical, electronic, and managerial security
procedures in order to protect personal information from loss and misuse, and from unauthorized
access, modification, disclosure, and interference. Vibrant Holiday Safaris regularly reviews security and
encryption technologies and will strive to protect your personal information as fully as we protect our
own confidential information.

• All online payments are transmitted over a secure socket layer (SSL) connection.
• Credit card information is transmitted immediately to a payment gateway solution via an
  encrypted port.
•  Vibrant Holiday Safaris does not store your credit card number in any of our systems, it is used
  only within the context of the transaction and then destroyed upon receipt from an acquiring
  bank.
•  All credit card payments receive an identification number that is proof of the transaction’s
  acceptance into the banking system. This identification number can be used to trace any
  transaction back to the credit card issuer (for example, the bank that issued the MasterCard, or
  VISA credit card).
•  Personal information is destroyed or de-identified when no longer needed.
  Whilst we take reasonable steps to ensure that your personal information is secure, as the internet is
  inherently insecure, any personal information or other information you transmit to us online is
  transmitted at your own risk.

• We offer you choices when we ask for personal information, whenever reasonably possible. You have
  the option of dealing anonymously with us, either on our websites or through other methods. There will
  be circumstances where this is not possible in order to complete your request. You may decline to
  provide personal information to us and/or refuse cookies in your browser, although some of our
  features or services may not function properly as a result. For example, if you do not provide us with the
  personal information described above, some or all of the following may happen: we may not be able to provide the requested products or services to you, either to the same
  standard or at all.
• we may not be able to provide you with information about products and services that you may
  want, including information about discounts, sales, or special promotions; or
• we may be unable to tailor the content of our websites to your preferences and your experience

of our websites may not be as enjoyable or useful.

You can enquire about the personal information we hold about you by using the contact details below.
We will need to verify your identity before disclosing personal information. Please allow up to 10
business days for us to process your request, however, we will endeavor to deal with your request
sooner.

You can ask us to update any inaccurate, incomplete, or out-of-date information we hold about you
using the contact details below. There is no fee to make an inquiry or request in relation to your
information, or for us to add to, correct, or update our records.

There may be instances where we cannot grant you access to the personal information we hold. For
example, we may need to refuse access if granting access would interfere with the privacy of others or if
it would result in a breach of confidentiality. If that happens, we will give you written reasons for any
refusal.

We may from time to time use your personal information to identify new or existing products that we
believe may be of interest to you. We may communicate this via email, phone, or your postal address. If
you no longer wish to receive these updates via email, you may opt out by clicking the unsubscribe link
contained in the message. You can contact us using the contact details below to opt out of receiving
phone and postal updates. You can opt-in in the future if you wish to receive these updates again.

We comply with the Spam Act 2003 and do not share, sell or rent information to any third parties for the
purposes of direct marketing.

If our contact and dealing with you is via our website, we may use cookies. To find out more about the
types of cookies on our website, how we use cookies, to disable them or to change your preference and
more, please refer to the information provided on our website. By using our website, you consent to our
use of cookies.

Our website may contain links to third-party websites, micro-sites, or analytical tools (e.g. Google) not
controlled or owned by us, such as reference, review, ancillary products and services sites or websites
owned by our sister companies. It is your responsibility to check the status of these sites before using
them. We make no representations or warranties in relation to the privacy practices of any third-party
website and we are not responsible for the privacy policies or the content of any third-party website.
Please read their applicable privacy policies and terms of use carefully.

If you believe that your privacy has been breached, please contact our Privacy Officer using the contact
information below and provide details of the incident so that we can investigate it.

We request that complaints about breaches of privacy be made in writing, so we can be sure about the
details of the complaint. Our Privacy Officer deals with privacy complaints and any complaints should be
directed to our Privacy Officer using the contact details below. We will attempt to confirm as
appropriate and necessary with you your understanding of the conduct relevant to the complaint and
what you expect as an outcome. We will inform you whether we will conduct an investigation, the
name, title, and contact details of the investigating officer and the estimated completion date for the
investigation process.

After we have completed our inquiries, we will contact you, usually in writing, to advise the outcome
and invite a response to our conclusions about the complaint. If we receive a response from you, we will
assess it and advise if we have changed our view.

If you have any questions about this Privacy Policy or are concerned about how we have handled your
personal information, we would like to hear from you. We treat privacy matters seriously and will
endeavor to correct the matter.

You can contact us at:
2nd Floor Suite 21, Fraine Building, Ntinda Kampala Uganda
Calls: +256 772 447839
emailing us at info@vibrantholidaysafaris.com

What are cookies?

When you visit our websites, we use cookies. Cookies are small text files placed on your computer by us
or our partners. Cookies allow us to identify the computer or device you’re using to access our websites
– but we can’t identify you personally. This information is sent back to our systems as you move around
our website.

Cookies are unique to the web browser you’re using – so if you’re using a desktop computer as well as a
mobile, different data will be collected for each. You can find more information on the About Cookies
website www.aboutcookies.org/

Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There
are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the
anonymous information it collects.

You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies by changing your
internet browser settings. If you don’t accept cookies, some features of our website won’t work. For
example, you won’t be able to make a booking.

You can set up your web browser to refuse cookies, but this means you won’t be able to book on our
website or use all of its features.

By using our websites, you agree to us using cookies as set out in this statement.

We use cookies for the following purposes:

•  Storing what’s in your shopping basket: This allows you to book trips with us.
• Collecting information: This means we can learn more about how you use our website so we can improve our products and online experience.
• Tailoring your experience: Cookies allow us to provide you with information, products and services that we think you’ll find interesting.
• Making our marketing relevant: We can show you relevant offers and promotions on our own websites and through our advertising networks.

We may use cookies to find out more about how you use our website – like the searches you make and
your preferences. We use this information to:

• Make it possible for you to use our website
• Show you information and offers that are relevant to you
• Find out more about how our customers use the site

When you’re buying something on our website, we need to use cookies to keep track of what you’re
booking as you move through each stage of the booking process. We use cookies to keep track of your
searches and preferences.

Your recent searches and shortlisted holidays are recorded using cookies. If you’ve made a shortlist but
you haven’t saved it by entering your email address, we’ll store your shortlisted holidays using a cookie,
so you’ll be able to see it when you visit us again using the same computer or device.

We use cookies and software programs to record, measure and analyze how our customers use our
website. We use this information to understand what you want from our website, which helps us when
we’re considering future products like flight routes and holidays.

We can find out how you move around our website, so we can investigate any errors stopping you from
being able to do what you want. The data we collect from cookies is important for us to improve your
experience.

We can find out how you move around our website, so we can look into any errors stopping you from
being able to do what you want. The data we collect from cookies is really important for us to improve
your experience.

If you visit one of our partner sites, you might see an advertisement that’s relevant to what you
searched for when you last visited our own site. We work with advertising networks that use cookies to
collect information on your preferences, meaning we can show advertisements tailored to you.

Third-party vendors use cookies to help us evaluate the effectiveness of our marketing and deliver more
tailored advertisements to you on other sites. When you visit certain sections of the website, Google
Analytics, a website analytics service provided by Google Inc (“Google”), will place cookies on your
computer’s browser. The information generated by the cookies about your use of the website is
transmitted to Google. This information is then used for the purpose of compiling statistical reports to
enable us to measure and analyze the number of visits to the site and its pages, the average time spent
on the site, and the pages viewed. We will not (and will not allow any third party to) use Google
Analytics to track or collect any personal data of visitors to our website. We will not associate any data
gathered via the use of cookies with any personal data from any source as part of our use of Google
Analytics. For further information about Google Analytics please visit www.google.com/analytics and
for details of Google Analytics Privacy Policy, please visit www.google.com/intl/en

You may choose to opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on
which you may access at https://tools.google.com/dlpage/gaoptout/

Refusing cookies

You can change your browser settings to accept or refuse all cookies, choose which cookies you want or
don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.

If you change your mind after you’ve accepted our cookies, you’ll find an option within your internet
browser to clear cookies that have already been set. Use the help feature in your browser to see how.
You’ll then need to change your browser settings to refuse cookies in future.

Just so you know, you won’t be able to benefit from all the features of our website and email
newsletters or book online with us if you refuse cookies.